Need help establishing your support organization but not quite ready to commit to hiring a full-time senior leader? I can help you shape or change your support experience to align seamlessly with your overall business goals, ensuring you create a solid foundation for your organization's growth and customer happiness.

Are you looking for effective ways to incorporate automation and AI into your customer support workflow? I can help you improve efficiency, quality, and satisfaction by carefully assessing your current setup, carefully vetting appropriate solutions tailored to your needs, and helping you through the onboarding process with the right tools to enhance your operations.

Does your outbound support experience need a tune up? Are your customers asking questions answered in your FAQ? Is your FAQ behind on updates or lacking content? I can help by establishing key processes for maintaining your knowledge base and assess if and here automation or chatbots may help!

Are you looking for an experienced support professional with a specific skill set? Do you need to build a support team quickly to help your rapidly growing customer base? Do you just need help writing a better job description or reaching the right people? I can help!

I can help you build a comprehensive Voice of the Customer program to collect, analyze, and act on customer feedback. This program makes it easy to share qualitative and quantitative feedback with cross-functional teams to help you build the best products and services for your customers.