CS Career Pathing.
Level One.
You are learning and being developed by others. You own your specific tasks.
Scope of Influence: Yourself & Your Tasks
Focus: Learning
Time to Level: 6-12 Months
Titles: Customer Service Specialist (I-II), Channel Specialist (I-III), (Area) Specialist
How Your Work is Conducted
Help achieve team OKRs
Complete defined tasks
Receive guidance to avoid blockers
Receive regular coaching on voice, tone & KPIs
Begin learning in a self-directed way
Level Two.
You own an area, channel or discipline. You’re accountable for deliverables in that area.
Scope of Influence: Your Projects
Focus: Producing
Time to Level: 6-12 Months
Titles: (Channel) Lead, Senior (Area)
How Your Work is Conducted
Complete self-directed progress on defined tasks within your area
Produce regularly with guidance
Collaborate directly with peers
Self-direct your learning
Know to ask for help when blocked
Avoid rabbit holes
Level Three.
Have a consistent record of very strong ownership for your area. You are accountable for results in your area.
Scope of Influence: Whole Area
Focus: Results
Time to Level: 1-2 Years
Titles: Manager
How Your Work is Conducted
Help achieve team OKRs with little or no supervision
Translate ideas into productive projects
Guide others in your area (if applicable)
Be a resource for the team
Measure project results & impact
Know to ask for help when blocked
Begin to set strategy & vision for your area, with guidance