Examples of a weekly team all-hands meeting deck and an individual agent deck, as well as quarterly ongoing training and agent career pathing.

Examples of weekly and monthly data and insights shared across the team. These shares keep the organization connected to the customer base.

These are examples of my specific recruiting processes and documentation, as well as initial onboarding and training decks.

This is a large project to move my team from one CRM to another in the middle of summer holiday and pandemic exacerbated volume.